Orders, refunds and corrections
- Orders tab lists today's orders with Open / Closed filter tabs and a search field (by order number). Full line and payment detail lives on the device that rang the sale; other devices show totals.
- Reprint: open a sale → Reprint.
- Refund: managers can refund a paid order with a reason. Card refunds go back through the original provider; stock is restored; the ledger records a reversing entry. The terminal refunds the full order; partial refunds are supported through the API. The Refund button is only visible to managers/admins.
- Refund to store credit: when the sale has a customer attached, a manager can refund to store credit instead — no cash leaves the till, the customer's balance goes up (audited), and they spend it on a later visit (§25.3).
More in Payments and billing
All collections →Still stuck? Mail support@aurapos.co.za or use the support page — include your venue name and what you were doing.