Gift cards, vouchers and house accounts

15.1 Gift cards

• Issue from Back Office → Gift cards → + Issue card (amount, optional recipient details) — the card gets an AG-… code.
• Redeem at the till: payment sheet → Gift card → enter the code; the balance is verified as you charge. Partial balances remain on the card.
• Manage in the Back Office: search by code/name/email/phone, filter by status (Active / Redeemed / Voided / Expired), check balances, and redeem manually against a transaction.

15.2 Vouchers and promotions

• Vouchers (Back Office → Loyalty): percent or fixed-amount codes with a minimum spend, usage limits, and enable/disable.
• Birthday vouchers: when your installer enables the daily scheduler, customers with a birthday today automatically receive a 20% voucher valid for 30 days.
• Happy-hour price rules (Back Office → Loyalty → Price rules): time-window pricing by day-of-week — percent off, rand off, or an override price — scoped to everything, a category, or one product, with priorities when rules overlap. Prices are applied by the server the moment an item is added to an order, so the till and the QR menu always agree.

15.3 Loyalty

Attach a customer to a sale (cart header) and they earn 1 point per R10 spent, moving through Bronze → Silver → Gold tiers. Points and visit history follow the customer to any terminal. Customers who opt in get WhatsApp receipts automatically.

15.4 House accounts

Running credit accounts for regulars and corporates (Back Office → People → House accounts): set a credit limit (or none), charge and settle with memos, and print a statement of postings. At the till, House acct on the payment sheet charges the bill to the account — refused automatically if it would breach the limit.