FAQ
- Do I lose sales during load shedding? No — you keep ringing and taking walk-in ring-and-pay sales offline; table/tab billing and kitchen sends resume when the connection is back. See §19.
- Can a waiter give a discount? They can request one; a manager authorises it with a PIN at the till.
- What's "run this table"? The kitchen's 🔔 Ready button — it marks a ticket plated and pops a green banner on every terminal so a runner collects the food while it's hot. Bump afterwards clears the ticket.
- What's the difference between void and comp? Void takes an item off the bill (stock not used); comp gives it free to the guest (kitchen still makes it). Both are logged with reasons.
- Where do card tips go? Card tips are captured on the payment leg and reconcile to the cent in the X/Z reports. Guest tips on QR orders are recorded on the order and settled with the server.
- How does happy hour work? Price rules apply on the server the moment a line is added, so every till and the QR menu charge the same price during the window.
- How do guests pay by QR? SnapScan QR per order, or "pay at the counter" if SnapScan isn't set up.
- How do loyalty points accrue? 1 point per R10 spent while a customer is attached to the sale; tiers upgrade automatically at R50,000 (Silver) and R200,000 (Gold) lifetime spend.
- Can two managers edit the menu at once? Yes, but last-write-wins — coordinate on big edits.
- Is my data safe if the app crashes mid-sale? Yes — sales commit atomically, and desktop/mobile databases persist to disk.
More in Troubleshooting and reference
All collections →Still stuck? Mail support@aurapos.co.za or use the support page — include your venue name and what you were doing.