Delivery apps
Back Office → Delivery connects Uber Eats, Mr D Food or Bolt Food. Orders come in as normal sales, so the kitchen, the stock and the books all work as usual.
31.1 Setting up a platform
Add the platform for a branch and enter the commission you've agreed. That figure matters more than it looks — see below.
31.2 The money
Three numbers are kept for every order, and you need all three:
- What the customer paid — this is your sale, and the VAT you owe is on this figure.
- What the platform keeps — an expense.
- What will land in your bank.
Recording only the payout would understate your revenue and your VAT. Recording only the gross would overstate what's actually coming.
Reconciling. When the platform pays out, enter what actually arrived. Aura compares it to what was expected and, if there's a gap, tells you what commission rate the payment actually implies. A consistent gap is nearly always a rate that changed without anyone telling you.
31.3 Items you haven't matched up yet
Platforms use their own item codes. Match them to your products and everything flows through cleanly.
An order with an unmatched item still comes through. The customer has paid and the kitchen needs the ticket — refusing it would lose the sale and hide the order. The line goes on with the platform's own wording and the order is flagged in Unmatched items, which lists exactly what needs matching. Match it and the order clears from the list. Money is always right either way, because the price comes from the platform.
A repeated order never becomes two sales. These platforms retry; Aura recognises an order it has already seen and does nothing the second time.