Reservations, waitlist and walk-ins

7.1 Bookings on the terminal

The Floor tab's Bookings chip (with a badge for today's count) opens the reservations panel: each booking shows time, name, party size, status, phone, and notes.

• Confirm a PENDING booking — the guest automatically receives a WhatsApp confirmation (when WhatsApp is configured).
• Seat — seats directly if a table is assigned, otherwise offers the open tables.
• Cancel / No-show — frees the table and records the outcome.

7.2 Taking and managing bookings (Back Office)

Back Office → Reservations: day/week views with date navigation, plus + New booking (guest, party size, date, time, duration — default 90 minutes — table or walk-in, notes). Rows offer Confirm / Seat / Edit / Cancel / No-show. Double-booking a table is blocked with a conflict warning.

7.3 Online booking setup

Three things control what guests can book online:

1. Bookable tables — mark tables Bookable online with a min/max party band (table editor, terminal or Back Office). Online availability only offers tables whose band fits the party.
2. Table groups — declared in arrange mode → Groups; let big parties book combined tables.
3. Availability schedules — Back Office → Reservations → Availability schedules: named service windows (Lunch / Dinner) with days of the week, first/last seating, slot interval, pacing (max new bookings per slot window) and a covers cap. With no schedules, the default window is 11:00–21:00 with 30-minute slots.

Guests book from the QR site (§14.5); new online bookings arrive as PENDING for your team to confirm.

7.4 Waitlist

The Floor tab's Waitlist chip opens the walk-in queue: add a party (name, size, phone, note), and Aura shows the queue position, waited minutes, and a quoted wait. When a table frees up, Seat offers the open tables; No-show and Remove clear the entry.